Privacy Policy
This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
When you are using the JUICE N POWER website, JNP Eliquids Limited (Company number 11807516) is the data controller.
Information we may collect from you:
- We may collect and process the following data about you:
- Information that you provide to us in your dealings with us. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services and/or information from us.
- We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details we receive from credit reference and fraud detection agencies.
- Details of your visits to our site including, but not limited to, traffic data, location data and the resources that you access.
Who we are:
We are Juice N Power (trading as JNP Eliquids Limited). Our address is 1A Fishwick Park, Preston, PR1 4LZ. You can contact us by emailing us at sales@juicenpower.com or by telephone on +44 (0) 1772 305 000.
When you use our website:
When you use our website to browse our products and services and view the information, we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. For further information, please visit the cookies section on this page.
Rewards Program:
By using our website or participating in our rewards program you are granting permission to share applicable data for the purpose of the rewards program.
The data includes:
Personal Data: Name, Email, Phone Number, Address, IP Address, Date of Birth Non-Personal Data: Transactional Data, Account Creation Date
How to remove customer data:
Under the GDPR, Data Subjects have the “right of erasure”. This means you can request that your data be removed at any point.
When you submit an enquiry via our website:
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). It is also logged on a CRM system on a cloud server based in the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for five years, after which they are securely archived and kept for ten years, when we delete them. CRM records are kept for five years after the last contact with you.
By contacting our support team or authenticating as a user on our site, you are granting permission to share applicable data for the purposes of providing customer support.
In sharing this data, you agree that your data may be exported to countries not in the EU, such as the United States where we have relationships with data processors that comply with applicable regulations.
You retain your rights to your data as provided by such regulations.
When you purchase a product from our website:
When you purchase products from us online, we ask you for your name, billing/delivery address, date of birth, contact telephone number and email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to complete your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your order, deliver your products and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.
Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your payment details are passed to a third-party payment processor (PayPal) you can read the PayPal privacy policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
We do not use the information you provide to make any automated decisions that might affect you. We keep your order information for an indefinite period.
When you submit a website review:
When you submit a review about us, we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website.
We will do this based on our legitimate interest in marketing our products and services.
Your details are shared with a third-party reviews system (Customer Reviews Limited) which is based within the European Economic Area (EEA). You can read the Customer Reviews Limited privacy policy here: https://www.cusrev.com/privacy-policy.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
Your rights as a data subject:
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully. In some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the ‘Who we are’ section of this policy.
Cookies
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.
Your right to complain:
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns.
Updates to this privacy policy:
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
Trustpilot Excellent:
Rated 3.9 out of 5
Free UK Delivery when you spend £20